Shipping & Returns

Element Lighting Shipping Prices:

We offer free delivery on *all orders over £75.
Delivery is charged at £2.50(inc vat) on orders £0 - £15.
Orders £15-£75 is charged at £3.98(inc vat).

IF YOU REQUIRE NEXT DAY OR SATURDAY DELIVERY, PLEASE CONTACT OUR SALES TEAM ON 0844 414 8956 TO ARRANGE.

*Non UK Mainland Areas:

Due to premium carrier costs to these areas, the free delivery offer will not normally apply. An increased delivery charge will be levied on orders shipped to these areas. If you need a small item that we could send via recorded post then please contact us via e-mail and we will always try to help if we can.

Scottish Highlands and Scottish Islands
Orders below £500 - £10 inc vat
Orders above £500 - £20 inc vat

Scilly Isles, Isle of Man & Channel Islands
Orders below £500 - £20 inc vat
Orders above £500 - £35 inc vat

Republic of Ireland
All orders £15



Europe & Worldwide Delivery Shipping Rates
If your country is not listed, please contact us for a quote.

Argentina £139.00 (ex vat)
Austria £15.00 (ex vat)
Belgium £13.00 (ex vat)
Cyprus £79.00 (ex vat)
Denmark £15.00 (ex vat)
France £13.00 (ex vat)
Germany £13.00 (ex vat)
Greece £40.00 (ex vat)
Ireland £15.00 (ex vat)
Italy £17.00 (ex vat)
Malta £58.00 (ex vat)
Norway £35.00 (ex vat)
Poland £24.00 (ex vat)
Portugal £24.00 (ex vat)
Spain £17.00 (ex vat)
Sweden £24.00 (ex vat)
Switzerland £38.00 (ex vat)
United Arab Emirates £150.00 (ex vat)
Egypt £110.00 (ex vat)
Estonia £33.00 (ex vat)
Ghana £110.00 (ex vat)
India £95.00 (ex vat)
New Zealand £150.00 (ex vat)
South Africa £80.00 (ex vat)
Turkey £55.00 (ex vat)

Returns Policy

If sending items back to us to please include your details in or on the box and the reasons why you have sent it back. Also make sure you send the items recorded delivery.

Returns Address

Please Contact us for a returns authorisation number and we will update with return address.

Non Faulty Goods

We accept returns for exchange or full refund up to 14 days following delivery. We cannot accept items back after 14 days after delivery. The item must be in the undamaged original packaging plus the product itself must be in as new condition. The full outbound postage cost will be issued in your refund however the return postage will not be refunded.

If cancelling your purchase under the The Consumer Contracts Regulations, your product must be complete and in 'as new' condition. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used or installed and data must not have been inputted. It should be returned with the original box and packaging, along with any accessories you received with it.

We cannot cancel your purchase when:
You return your product to us without proof of purchase

The goods got damaged during delivery

Delivery costs will not be refunded

When sending items back to us please send them RECORDED delivery so they can be tracked. If the courier looses the item we cannot be held responsible.

Faulty Goods

Your goods should reach you in perfect condition but in the unlikely event that there is a fault with your product you can return it to us within 7 days of delivery for a full refund.

Faulty goods will only be credited following a satisfactory report from the manufacturer that the fault was with the goods and not the installation.

When sending items back to us please send them RECORDED delivery so they can be tracked. If the courier looses the item we cannot be held responsible.

Address to send your returns please note they must be sent RECORDED DELIVERY and include the reason for the return.

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